The role of professional bodies in fostering a learning culture across the financial services sector
Chaired by Claire Tunley, CEO, FSSC, this webcast will look at interesting and innovative approaches in firms across the sector to create a learning environment, and deep dive into how firms are tackling the skills challenges and investing in skills for the long term. The session will specifically look at the role of professional bodies in fostering a learning culture across the financial services sector and how professional membership can help build a learning culture in firms.
The role of professional bodies in fostering a learning culture across the financial services sector
Speakers
Tanya Retter is the Chief Executive of the Chartered Banker Institute. Joining the Institute in 2023, Tanya has played a pivotal role in shaping and delivering the Institute’s current strategic vision. Tanya now leads the Institute’s efforts to raise professional standards across the banking sector, ensuring that education, ethics, and lifelong learning remain at the heart of a responsible and future-ready profession.
With over two decades of experience in financial services, Tanya brings deep expertise in leadership development, digital transformation, and customer and employee experience – skills developed during her time in senior roles at NatWest and RBS. She is instrumental in driving the Institute’s global education strategy, overseeing the design and delivery of qualifications and professional development programmes that support the evolving needs of banks, regulators, and individuals.
Tanya represents the Institute on the Chartered Body Alliance, which she represents on the Financial Services Skills Commission (FSSC), where she is contributing to the national policy discussions on skills. Tanya also chairs sector roundtables, championing innovation and inclusion in banking and is a prominent voice in the sector through her podcasts, seminars, and keynote speaking engagements.
A certified SAFe 5 Agilist and Executive Coach, Tanya is committed to embedding agile thinking and ethical leadership across the profession.
Jen Tippin
NatWest | Chief People and Transformation Officer
Victoria Partington
CISI | Assistant Director for Qualifications
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