NWG CPD - 2023 Q2

First coined in the late-2000s but has hovered chiefly under the radar when compared to ‘greenwashing’, which enjoys widespread familiarity.  Read to find out more.

Jake Hale is a Branch Manager and Rory McIntyre a Business Manager for NatWest Group. Read their joint blog discussing some of the issues facing Mental Wellbeing for the Modern Banker.

Banks have taken significant steps around the Know your customer (KYC) process but adaptation of KYC policies and improvements in staff training are vital if banks are to be seen as champions of the vulnerable.

How can banks support their customers during this economic storm, with high inflation and increased interest rates causing financial hardship for millions of households nationwide?

Simon Thompson, CEO of the Institute has created the INTEGRITY Principles: a set of voluntary principles aimed at financial professionals to help them take sustainability and responsible banking practices into account.

Simon Thompson, Chief Executive of the Chartered Banker Institute and author of Green and Sustainable Finance: Principles and Practice in conversation with Sarah Rickard, Head of ESG Risk, HSBC UK. You may need to listen to this on a mobile device.

The charity Citizens Advice says it's seen a sharp rise in the number of working people accessing crisis support in the past few years. You may need to log into your BBC account to listen to this podcast. 

This 30 minute elearning module uses a case study approach and covers cases referred to the Financial Ombudsman Service, FCA research and treating vulnerable consumers fairly.

If you have ever wondered how the topics covered in COP27 relate to your role, or how you can implement key aspects into your standard work practice, this webcast can offer a useful insight into ESG matters and Green Finance principles.

Loneliness affects billions of people annually, with 33% of adults experiencing feelings of loneliness worldwide. You may need to watch this on a mobile device.

The world is an uncertain place and how do we, as finance professionals, navigate through current challenges? This webcast will discuss the impact these challenges might have and offer advice on how businesses can manage these challenges and thrive.

Addressing climate change sits at the heart of our purpose and we all have a role to play to transition to a more sustainable future. This 60mins of learning will help you understand your role in climate change and how to take action.