NWG CPD - 2024 Q1

When it comes to mental health, it’s important managers encourage an open environment. Career coach Lucy Gleeson shares her tips on how managers can have conversations around mental health.

According to most psychologists, leaders are “mostly made.” The ability to lead, motivate, and direct a group of people requires a complex set of skills, which are mostly acquired through experiences and self-development.

The inclusion of multiple perspectives in product design is essential to create accessible and inclusive offerings. Banks should feel empowered to challenge themselves to ensure they are keeping their customers’ best interests at heart.

Once described as the ‘Me, Me, Me Generation’, older millennials have more than come of age. Here, we examine their situation and highlight what action banks and Professional Financial Advisers should be taking to gain their trust – and custom.

Resilience is the capacity to rebound from challenges, to flex without breaking amid intense stress. Answering the following questions will help you explore your resilience and factors shaping your stress responses.

The Consumer Duty, effective from July 31, 2023, is integral to the FCA's 3-year strategy, assessing higher standards. This report highlights key findings from the review of banking firms' implementation of the Duty.

This webinar explores the frequency and lengths of breaks you should be taking to ensure high levels of wellbeing and productivity during your working day.

Understand the importance of leading people through change well and be confident in knowing your responsibilities to support your team in this 25 minute e-learning Workday module.

The Consumer Duty, effective from July 31, 2023, is integral to the FCA's 3-year strategy, assessing higher standards. This report highlights key findings from the review of banking firms' implementation of the Duty.

Surging costs affect all, but impacts vary among social groups. Be it high earners or low-income households, who's making a budgetary difference, no matter how small? How do people assert control over their finances?

QR code scams surged nearly fourfold in under three years, as per data from City of London Police via Action Fraud. The Chartered Institute of Trading Standards cautions that reported cases likely represent only a fraction of the actual incidents.

There isn’t a typical “vulnerable” person - and people who others see as “vulnerable” might not view themselves in that way. These scenarios consider cases referred to the FOS.

Since July 2023, many in financial services adhere to the Financial Conduct Authority's (FCA) Consumer Duty. Join our interactive webcast exploring Duty scenarios, enabling audience members to engage with live situations alongside our panel.

In this webcast, we welcome guest speaker, Andrew Whitehouse, TEDx speaker and author, who will offer his insight on neurodiversity and how banks can support their neurodiverse consumers in the physical and digital space.

Understand what Financial Planning is, the importance of having a plan in place for ourselves and our customers and the risks of failing to plan in this 60 minute e-learning Workday module.

Access various learning resources to enhance your credit and lending skills and expand your business knowledge