Quarter 3 Resources
Welcome to your Q3 Professionalism & Ethics CPD resources focusing on Vulnerable Customers, Empathy and Empowerment and Financial Capability.
What do I need to do?
- Check your required CPD hours.
- Review the CPD Resources below and select the learning you would like to do.
- Update your CPD training log and make sure you’ve completed your recommended hours by 31st December 2024.
Please remember – we undertake spot checks and can remove the qualified status of anyone who hasn’t kept their CPD up to date. We will notify the bank if we find that a member hasn’t completed and logged CPD correctly.
To find out more about what activities you can record as part of your CPD, you can also refer to our online brochure Where will your career take you?'
Q3 CPD Resources
Psychological safety in successful teams
Team members who are empowered to share ideas, take risks and be themselves are top performers enjoying a culture of psychological safety. Firms who ignore this concept do so at their peril.
Nothing about us without us
There is no room for a one-size-fits-all approach when creating and providing services tailored to the needs of vulnerable customer groups, but catering to their specific requirements is now essential thanks to the new Consumer Duty.
Hubs of activity
Since January 2015, 5,632 banks and building societies in the UK have closed their doors for good. Chartered Banker examines the impact of this, and whether high-street hubs are a viable alternative to the traditional branch
Mortgage matters: high interest rates and financial difficulty
Jane Tully from Money Advice Trust explores the financial pressures facing homeowners and what we’re seeing at Business Debtline and National Debtline. You may need to access this from a mobile device.
Payment Card Industry (PCI) Awareness
This module will give you a better understanding of information card thieves target, the types of security offered by the PCI DSS (Payment Card Industry Data Security Standard) how to demonstrate compliance.
Managing your money
Being short on money each month can feel unsettling. But there are ways to meet your needs and stay out of debt. This guide from the Bank Workers Charity will help you learn how to set up and stick to budgets to stay in control of your money.
What works: approaches that build financial capability
The Money & Pensions Service brings together the findings from 65 projects to share what works when delivering financial capability interventions for children and young people through to people in retirement.
Being vulnerable, while working in vulnerability
This podcast from Money Advice Trust examines what it is like to work on ‘vulnerable consumer’ issues for a living, while personally experiencing vulnerability, harm, and difficulty at the same time. You will need to listen on a mobile device.
Episode 1 | Inclusive Leadership: Your Questions Answered
In partnership with Men for Inclusion, this podcast explores how to create inclusive workspaces and the benefits of doing so. You may wish to listen on a mobile device.
Raising up women in the workplace
In this webcast, our panel reflects on the progress that has been made in advancing women in the workplace and to explore the initiatives and strategies that have contributed to this positive momentum.
Why does psychological safety matter in banking and what can we do about it?
This webcast explores the concept of psychological safety, its relevance in banking, and equips you with tools to cultivate it in your teams and organisation.
Managing diverse viewpoints
This course teaches leaders integrative thinking for handling workplace diversity and incompatibilities facing their teams in the workplace. Please sign into and open My Career Hub before accessing this resource or access through a mobile device.
Lending related Skills CPD
Once you’ve completed any of the Lending Skills qualifications, you have an annual CPD requirement in order to maintain the qualification. You must complete 2 hours of Lending Skills related learning, at the relevant level.
RisKnowledge Podcast - Episode 2 - AI
This podcast explores the definition of AI, AI Ethics & Climate, common use cases for AI, the future of AI within NatWest & financial services & principle based governance for AI.
Empower Conversations
This programme consists of five 15 minute modules where you will explore empowering conversations; build knowledge and skills to ensure you are demonstrating empathy and building trust in every interaction; and developing your communication skills.
