Webcast: Recognising vulnerability during uncertain times
During the course of 2020, public and professionals’ awareness of vulnerability has increased. It clearly remains a priority for the Financial Conduct Authority, with its revised draft guidance on the fair treatment of consumers. Watch our panel of experts discuss whether this increased awareness will see the changes the FCA clearly expects, particularly in terms of consistency and fairness across the sector.
The Panel further consider:
What new challenges are there for financial professionals trying to get this right?
What skills are needed?
How can you be part of a positive change for good?
And what, if as a financial professional you have experienced vulnerability, might this mean for how perform your role?